Job Description

Telephone Operator

BASIC PURPOSE:

To operate telephone switchboard, direct calls appropriately and take messages. To greet visitors, determine nature of their business and to provide appropriate information. Provides general office support with a variety of clerical activities and related tasks. This position will work every other weekend, Saturday and Sunday 8a-4pm!

MAJOR WORK ACTIVITIES:

1. Operates telephone switchboard; directs calls to appropriate destination, takes messages and distributes messages via voicemail or written.
2. Greets and directs visitors and residents, answers questions to the best of his/her ability.
3. Greets new applicants and distributes applications.
4. Handles all incoming and outgoing mail for entire facility.
5. Follows reception area procedures during fire alarms.
6. Fills administration area copiers and fax machine with copy paper.
7. Performs clerical duties including making copies as needed.
8. Responsible for front desk petty cash box and resident fund.
9. Performs other duties and responsibilities as assigned.

REQUIREMENTS:

KNOWLEDGE, SKILLS AND WORKING CONDITIONS:

• Must have excellent communication and strong organizational skills
• Must be able to read and write.
• Must be able to operate telephone equipment, copiers and fax machine.
• Ability to work independently on assigned task as well as to accept direction on given assignments.
• Physical exertion such as standing, stooping, lifting, pushing, carrying and bending required no more than 20% of the time.
• Minimal exposure to infectious disease.
• Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or equivalent

Experience: Experience preferred

An equivalent combination of education and experience may be considered.

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